Interview Performance: In Transition Candidate Versus The Employed Candidate

Have you ever wondered if being in-transition makes you less attractive in an interview?  The answer may be “Yes”, but not for the reasons you may think.

My colleague Marcia Ballinger from Keystone Search and I were having coffee and we got on the topic of interviewing.  She shared some amazing insight into how in-transition candidates effectively derail their chances during the interview.

Marcia has submitted many in-transition candidates for her clients’ consideration because they have the right skills and experiences that make them attractive to a client – regardless of their employment status.  Also, Marcia’s firm has sat in interviews as an observer for the past five years, so she has seen both types of candidates in action.

She has observed a pattern of behavior from the in-transition candidates which lowered their chances because they made themselves an ‘outlier’ when compared other candidates – but in the wrong direction.

Much like that old joke about when you and buddy are being chased by a bear, you don’t have to run faster than the bear, just your buddy.  When it comes to hiring, the candidate selected is not the best at everything, they are simply better than the other candidates.

Here are the traits that Marcia has seen from in-transition candidates are going to get you caught by the bear.

  • They talk more and listen less.
  • They are very quickly convinced that an opportunity is “perfect” for them, even when they don’t have all the facts.   Marcia said that she frequently has in-transition candidates proclaim that they are ‘perfect’ for a position, even before they have seen a job description.  (Writer comment: For an executive position, these can be literally ‘million dollar’ decisions given the potential impact of the executive on a business.  Who makes million dollar decisions with no information?)
  • They lean forward.
  • They don’t always wait for the speaker to finish answering the question.
  • They are glib, surface, and less “thoughtful.”
  • They talk faster, as though they are trying to “squeeze” more in.
  • They seek to persuade, not to understand.

Having interviewed during my own transition, I’ll admit to being guilty of these behaviors.  At the time I felt as though I was displaying my eagerness and interest, but now I see it was my anxious feelings shining through.

How does someone with a job behave during an interview?  Here’s what Marcia has observed:

  • These people are picky.  They are choosey.
  • Instead of trying to convince, they are waiting to be convinced.
  • They are genuinely interested in learning more and investigating whether the opportunity could be a fit.  But, they do not come in convinced that it IS a fit.
  • There tends to be more mutuality in the discussions with employed candidates.  Employed candidates see themselves as ‘peers’, so the interview is more like two business people having a meeting.
  • For the hiring executive, it feels more like a regular meeting between a boss and a staff member, and less like an outsider, or a “salesperson.”

For you and me, these types of ‘insider’ insights are pure gold since its behavior from fellow candidates – both what’s working and what’s not.  However, Marcia made another point which I think is more relevant: The in-transition candidates’ behaviors arise from their circumstances and build over time; therefore, they need to work harder to suppress these behaviors.

The employed candidate comes into the interview with the ability to walk away, which gives them a position of strength.  They feel less overall risk and certainty no reason to push or persuade.  This is why the discussion is more relaxed and interactive.

Can an in-transition candidate give themselves the walk away power?  While perhaps not at the same level of the employed candidate, you can get close if you go into an interview with this mindset: I don’t want to be interviewing a year from now; therefore, I need to be sure this is a job where I can truly succeed and will be retained.

If this approach helps you avoid being back in-transition in the near term, it’s a powerful motivation to help you make sure this is the right position.  (If you are at the point, either financially or emotionally, that you to just get into a role please see: The Art of Settling for Less).

My thanks to Marcia for sharing this amazing insight that will help all of us get the most out of our interviews.

Good luck today!

Mark

Polish Still Matters

I recently met with two professionals; both are incredibly competent in their fields and offered excellent advice.

The first professional has truly worked on their delivery – sitting up straight, punctuation, self-confidence and keep remarks to the point. As you might expect, the second professional was less so.

Here’s why it matters.

ONE: Effectiveness – The meeting subject was similar in complexity, yet the second meeting took nearly twice as long and only completed 50% of what we set out to complete. I found myself pulling the meeting back on course or clarifying points because of meandering answers.

TWO: My focus – I was so distracted by their behavior, that I found myself thinking of the next meeting, even thought I needed to complete this topic.

THREE: Time – Had it not been mandatory, I would have moved on.

In job search, we focus a good deal of time on the message and content. So simply make sure you are matching that content with delivery.

Delivery is more than words, but the entire package of how you present yourself. This is why I pointed out the different elements above; because each has an effect on the person you meet.

Working on your delivery is where a good friend will come in handy. Just go to coffee, don’t tell them the intent, after a half-hour ask them how you are doing.

Sure, chances are you’ll be on best behavior, but consider it practice. Trust me; having done this exercise, you’ll get some good feedback.

Good luck today!

Mark Richards

www.candidateschair.com

Job Search from a Candidate’s Perspective – Advice and tools for search organization and networking

Candidates Chair LinkedIn Group:http://www.linkedin.com/groupRegistration?gid=2328268

Know Your Buyer

At a start-up firm all of the processes, formalities, etc. simply don’t exist yet, so your sole focus is on finding and convincing client to pay you something (also, you need the money!).

To do this, you identify the client’s need, what gets them to act and where to tell them.   You also must understand how the same product can be used by different types of clients.

Take the mobile phone: Adults talk.  Teens text.  Listen to the ads sometime, same device, very different messages about what the mobile phone does for each group.

Take the CFO position:  No two companies define the role exactly the same (different boards, CEO, philosophy, etc.).  This is true for all positions: Same skill set, just applied differently for each company.

That said most of us miss the opportunity to differentiate ourselves because of the resume submitted. 

I used the same resume for every role until I realized that someone else was translating how my accomplishments and experiences would fit their company needs.  It just was not happening.  So I had to do it myself.

Why? The best person does not always get the job.  It’s the person who can best tell their story who gets the job.  This is not a parlor trick, but comes from someone taking the time to review the company needs and matching up their experience.  This enables them to write and talk in depth about both sides.

GOOD IDEA #1: Create different resumes for different roles.

IMPLEMENTATION ROADBLOCK FOR GOOD IDEA #1: Too many edits.  A common risk of continuous rewrites is that new ideas get edited in after application.  So your resume loses clarity.

SOLUTION FOR ROADBLOCK FOR GOOD IDEA #1: Write a resume for each role you seek.  Start by writing down the company needs each role fulfills.  Then write down the duties of the role.  Lastly, write down what skills needed to perform those duties.

I have four resumes: Mid-size private (CFO), Family-owned (CFO), Large public firm (Divisional VP) and start-up firm (CFO).

The benefit of having the four versions is that I’ve identified the majority of what’s important to each type of company.  It is much easier to create a version that matches what any specific company is seeking.

You will get in a situation where you don’t know what the company is seeking, so pick the version you feel best matches.

Good luck today.

Mark

What I Believe, What I Need to Believe

As a CFO/Finance executive, I’ve looked at and/or produced a couple hundred business cases. To determine the validity of a business case, I’ve developed a simple system to figure out where to ask more questions. I ask myself “What do I believe and what do I need to believe”.

For example, if our company was expanding an existing product line. I would believe they can do that. If they are going to sell it to an entirely new customer set. I would say I need to believe it. So I would spend trying to determine if we understood the new customers’ needs, if the product fit, etc.

Now take your resume and ask the same questions of believe and need to believe, but from a prospective recruiter, HR, or hiring manager viewpoint (or chair).

Most people who read a resume can figure out by a title and company size if the bullet points generally fit the role a person had. They can establish the ‘what they believe’ based on your resume and knowledge of the industry, profession and role.

Generally, what they ‘need to believe’ are the results claimed (e.g. ‘Saved $5 million annually from ….), because unless they were at the same firm, it is tough to validate. But just imagine the power those statements would have if they were validated.

So whether through your referrals, non-confidential copies of past work, 3rd party references, awards, etc. try to line up as much of what needs to be believed as possible. Actions do speak louder than words, so help prove it!

A quick author aside, I have been tremendously humbled by the success of the Candidates Chair site – with over 20,000 visitors from 75 countries, as it has been fellow candidates sharing with one another that have been a major part of the success. So please know you have my thanks and keeping the sharing.

Good luck this week!

Mark Richards

www.candidateschair.com – Tools and Advice from a Candidate’s viewpoint to help get past job search roadblocks and keep your spirit strong. Please take a visit.

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Moving to a smaller firm – getting ready for success

A frequent conversation I have with fellow candidates is the desire to seek employment in a smaller firm due to expected greater, ability to influence the outcome and generally less office politics. (Bonus: If you are in a start-up, you can add the expectations to wear jeans and use an Mac vs. a pc).

Having myself both worked in a 60,000 employee firm and a 4 person firm, there is truth in that you have more influence on the outcome.
To help you get prepared for possible networking/interviews, here’s a few of my lessons.

One: You have to be honest about your strengths and weaknesses. My colleagues learned what I was good at and what I was not in quick fashion, and I did the same with them. The sign of a good team is that you figure out how to compensate for one another.

Two: You do not have a big team to back you up. As CFO, I have gone from designing our chart of accounts to pitching for $2 million of investment in the same afternoon. I’ve also designed pages on our website and developed our initial social media strategy. You just need to be ready to work above, at, below and alongside your title.

Three: You need to think like an owner. In a small firm, business gets down to the bare essentials: Client needs, sales levels, spending and available cash/capital. You have to watch each like a hawk and understand what drives each one.

Four: The good news: A small team that talks often. The bad news: You talk often. You need to keep up your outside network to make sure you get an unbiased opinion of your strategy, etc.

Like all my posts, consider my ideas as a place to start. If you start looking at a smaller firm, sit down with a few colleagues who have made the transition to help you prepare.

Good luck this week.

Mark Richards

www.candidateschair.com – Tools and Advice from a Candidate’s viewpoint to help get past job search roadblocks and keep your spirit strong. Please take a visit.

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What to do when reality seems suspended

Here’s a short excerpt of an interview between a Human Resources team member (HR) and myself (MR) regarding a finance role:

HR: “Tell me how you collaborated with operations.”

MR: “I spent 30% of my time in the field at our branch locations, with Account Management or on sales calls. The more time I spent in the field, the better I knew how to support them.”

HR: “You did not use the word ‘collaborate’ in your answer.”

MR: “I know, the answer explaining my actions of collaboration with the operations team.”

HR: “Yes, but I was hoping you used the word ‘collaborate’.”

This enjoyable banter on ‘collaboration’ continued for a few more
minutes. I was told that implying a word was not as powerful as using the word.

As we finally moved on, I remember thinking, “It’s better to imply you’re a knucklehead, then to make it more powerful by proving it”.

I was thinking about myself, as I had just fallen for the oldest and biggest interview temptation: Trying to prove your point, or better said, disprove theirs.

It’s at the moment when the other person seems to suspend reality with a ridiculous argument or statements that can make or break your ability to keep your odds of impressing them remain high.

If the statement misstates your skill or experience, offer a single statement of correction. If they are simply off-base on an issue, then let it go. In either case, just get the conversations moving onto a new topic.

My lesson: No use trying to defuse the bomb that’s gone off – especially if you are the one who set it off.

Hope you have a good week.

Mark
www.candidateschair.com

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Calming the Pre-Interview Nerves

A fellow member of the Candidates Chair LinkedIn group and friend, Lisa Yoon, called me about an article she was writing on this topic and asked what I did in the hour before an interview.

Good or bad, I’ve had a fair amount of practice at this. I kept it to three things to build my confidence.

First, I ignored any thoughts of what I did not know. Just like cramming for a test in school, if you don’t know an hour beforehand, you will not learn it adequately in an hour.

Second, I wrote down the top 3 messages/themes I wanted to deliver. I find that most people recall 2-3 things following an interview. So make your know the most important ones to deliver a few times.

Third, I selected the five questions I felt were most likely to be asked. Then I practiced the answer aloud five times to help me sound more natural and comfortable that I worked my top messages/themes. This was my mantra, with each repeat of the answer, I felt more confident and relaxed.

Confidence in yourself cannot be underestimated when it comes to settling your nerves. If I’ve learned one thing, it’s often as important on ‘how’ you deliver the message, not just its content, that leaves a lasting impression.

Good luck this upcoming week.

Mark

Advice & Tools for job search organization and networking – from a Candidates’ viewpoint.

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The Interview Moment of Truth – Learning from my mistakes

After two job searches, I’ve been through loads of interviews. Here’s a few of the big mistakes I made, they may seem obvious, but often this is what we overlook.

One: Too much prep, Too little practice
It’s all in the delivery. I would figure out the key questions I expected to get and write out my answers. That is good. However, I never practiced saying the answers aloud – so when the time came, I just rambled or sounded mechanical. The solution: Practice saying your answers aloud 5 or 6 times. You will feel more confident, cut out the clutter in your answers and sound natural.

Two: Talking to an insider

There are loads of ways to learn about a company, but the best way is to meet a current employee. Spend a coffee with someone and you’ll be amazed at what you did not know. You get a good feel for the culture, common language used and issues facing the firm.

Three: Build the brand in advance
Sometimes it’s not the best skill, but the best brand. The more people that know your story inside a company, the better the chances you advance in the process. Work your network like crazy to either meet people inside the firm or have your network call on your behalf. Don’t try to sell yourself, just reach out to connect.

Four: Let the story build
I felt compelled to share my amazing story in its full glory… well, it seemed amazing to me. Think of your answers like a commercial – short, informative and compelling. If the person interviewing wants to learn more, then they will ask. If they don’t ask, then perhaps they heard enough or it’s not a key decision point for the position. Either way, just be patient and build your story.

Five: Being able to answer “Do You Have Any Questions for Me?”
This is an easy one to miss, because we focus so heavily on what to say about ourselves. It only took me once of answering this question with “Ummm, let’s see…” to know I needed a change. I prepared a written set of questions for every interview and brought copies to share. Many questions got answered during the interview, but there several that did not about the position, business model, peers, current staff, etc. I highly recommend, “201 Best Questions To Ask On Your Interview” by John Kador – a great resource.

As always, hope this help!

Good luck today!

Mark Richards
www.candidateschair.com – Tools and Advice from a Candidate’s viewpoint to help get past job search roadblocks and keep your spirit strong. Please take a visit.

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It Does Not Cost Anything to be Polite

I heard Tubby Smith, the University of Minnesota’s head basketball coach, tell a story about his upbringing which included his parents’ advice: “It does not cost anything to be polite”.

That’s a saying you should take to heart when networking for a new job.

Here’s my rule: Besides feeling good about yourself – in networking you never know who knows who – so just be polite to everyone.

This is not to say you’ll be tempted. I experienced people who were pretty rude, to which I simply closed down the meeting quickly and moved on. For the really bad ones, I cursed when I got into the car (windows rolled up, of course).

I know this seems like a basic topic and most people take their behavior for granted. However, I hear a ‘horror story’ every week about how bad a candidate was in their networking: showing up late, cutting answers short, being quick as a whip to dismiss ideas, etc.

Many times the behavior can be chalked up to cramming too much in a day and being eager to get their story out.

But I still hear the stories and if I hear about it – assume that dozens other have heard it as well.

The punchline: Do yourself a favor and just pay attention at a few meetings to make sure you are good to go.

Good luck today!

Mark Richards

www.candidateschair.com
Job Search from a Candidate’s Perspective – Advice and tools for search organization and networking

Candidates Chair LinkedIn Group:
http://www.linkedin.com/groupRegistration?gid=2328268

Polish Still Matters

I recently met with two professionals; both are incredibly competent in their fields and offered excellent advice.

The first professional has truly worked on their delivery – sitting up straight, punctuation, self-confidence and keep remarks to the point. As you might expect, the second professional was less so.

Here’s why it matters.

ONE: Effectiveness – The meeting subject was similar in complexity, yet the second meeting took nearly twice as long and only completed 50% of what we set out to complete. I found myself pulling the meeting back on course or clarifying points because of meandering answers.

TWO: My focus – I was so distracted by their behavior, that I found myself thinking of the next meeting, even thought I needed to complete this topic.

THREE: Time – Had it not been mandatory, I would have moved on.

In job search, we focus a good deal of time on the message and content. So simply make sure you are matching that content with delivery.

Delivery is more than words, but the entire package of how you present yourself. This is why I pointed out the different elements above; because each has an effect on the person you meet.

Working on your delivery is where a good friend will come in handy. Just go to coffee, don’t tell them the intent, after a half-hour ask them how you are doing.

Sure, chances are you’ll be on best behavior, but consider it practice. Trust me; having done this exercise, you’ll get some good feedback.

Good luck today!

Mark Richards

www.candidateschair.com
Job Search from a Candidate’s Perspective – Advice and tools for search organization and networking

Candidates Chair LinkedIn Group:http://www.linkedin.com/groupRegistration?gid=2328268